Our Team
Steve Woosey - Director and Principal Consultant |
|
|
Steve is an industry recognised expert in planning and operational management. Having worked for the Forum (Professional Planning Forum) for over 12 years, the last 5 as CEO, Steve has run numerous industry events, created standards frameworks for planning and insight, developed a University degree programme in Customer Contact Management and worked with many businesses to raise standards in their operation (Sky, Direct Line, RSA, Tesco Bank Insurance, Co- Op). More recently Steve has held the role of Operations Director at Domestic and General delivering a strategic cultural change from sales to sales through service and a move to insurance. Since starting in consultancy, Steve has worked with Sainsburys, Npower, Adexchange and Taylor Wimpey, DBS assisting them in delivering improved customer contact performance.
David Davies - Director and Principal Consultant
|
|
David has vast experience in the customer service world, for the past 17 years delivering support services to some of the biggest brands in the UK (Vertex, HBoS, Lloyds Banking Group, Sky, Domestic & General, Sainsburys and Argos group) holding Head of & Director positions across Planning, MI and support functions to a range of operations from core VIP functions to 15k+ scale operations across UK and offshore, managing both internal and outsourced services.
David has experience across Financial, Public, Private, Retail, Utility, Entertainment & BPO sectors delivering Resource Planning services from Strategic & Budget Planning, through to Forecasting, Scheduling and Realtime, as well as Speech Analytics, Natural Language IVR, Chatbots, Digital & Non-Voice Channels such as Web Chat and Social Media as well as back office functions. David’s work has taken him around the world looking at the latest technologies and advancements in the industry helping him to delivery hundreds of millions of pounds worth of benefits to the business’ he has worked for.
David has experience across Financial, Public, Private, Retail, Utility, Entertainment & BPO sectors delivering Resource Planning services from Strategic & Budget Planning, through to Forecasting, Scheduling and Realtime, as well as Speech Analytics, Natural Language IVR, Chatbots, Digital & Non-Voice Channels such as Web Chat and Social Media as well as back office functions. David’s work has taken him around the world looking at the latest technologies and advancements in the industry helping him to delivery hundreds of millions of pounds worth of benefits to the business’ he has worked for.
Clients we work with
